This Privacy Policy explains how RC Equity LLC dba Service Solutions.AI (“we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our website, servicesolutions.ai, our software application, and our AI call-answering and messaging services (collectively, the “Services”). Please read it carefully. By using the Services, you agree to this Policy.
Contents
- Information we collect
- How we use information
- SMS / text messaging terms
- Call recording & monitoring
- How we share information
- We do not sell your information
- Data retention
- Data security
- Your privacy rights
- Data we process for clients
- Cookies & analytics
- Children’s privacy
- Changes to this Policy
- Contact us
1. Information We Collect
Information you provide
- Contact and business details (name, business name, email, phone, mailing address) when you inquire, request a demo, or become a client.
- Account and billing information (billing contact, payment details processed by our payment processor).
- Communications you send us and content you provide to configure the Services (business hours, pricing, FAQs, service areas).
Information collected automatically
- Device and usage data (IP address, browser type, pages viewed, referring pages) via cookies and similar technologies.
Information collected through the Services
- Call data handled by the AI, including caller phone number, name, and the details a caller provides; call recordings and/or transcripts where enabled; and message logs. As noted above, when this data belongs to a client’s customers, we handle it as a processor on the client’s behalf.
2. How We Use Information
- To provide, operate, configure, and improve the Services.
- To communicate with you about your account, service updates, and support.
- To send transactional and service messages, including SMS where you or a client’s customer has consented (see Section 3).
- To process payments and manage billing.
- To maintain security, prevent fraud, and comply with legal obligations.
- With your consent, to send marketing communications you may opt out of at any time.
3. SMS / Text Messaging Terms
Our Services and our business may send text messages, including appointment confirmations, reminders, lead and dispatch notifications, and service updates.
- Consent: We send SMS only to recipients who have provided consent, such as by contacting the business, providing a phone number for follow-up, or opting in through a form. Consent is not a condition of purchase.
- Message frequency varies based on your interaction with us and the Services.
- Message and data rates may apply from your mobile carrier.
- Opt-out: Reply STOP at any time to stop receiving messages. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
4. Call Recording & Monitoring
Where enabled, calls handled by the Services may be recorded and/or transcribed to provide, document, and improve the Services. Where recording occurs, a disclosure is provided at the start of the call. Applicable consent laws vary by state; clients are responsible for ensuring the recording configuration they select complies with the laws that apply to their callers.
5. How We Share Information
We share information only as described here:
- Service providers / subprocessors who perform functions on our behalf — for example, our communications and telephony platform, CRM/software platform, calendar providers, hosting, and payment processing — bound to use it only to provide services to us.
- With clients, where we deliver captured leads and call information to the client whose customers those callers are.
- Legal and safety — to comply with law, respond to lawful requests, or protect rights, safety, and property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. We Do Not Sell Your Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under applicable law. We do not sell or share mobile opt-in data (see Section 3).
7. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings, transcripts, and lead data processed for a client are retained per our agreement with that client and deleted or returned on request in accordance with that agreement.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, including under the Colorado Privacy Act and similar state laws, you may have the right to: access the personal data we hold about you; correct inaccurate data; request deletion; obtain a portable copy; and opt out of the sale of personal data, targeted advertising, or certain profiling. You also may opt out of marketing at any time.
To exercise these rights, contact us at info@servicesolutions.ai. We will verify your request and respond as required by law. You may appeal a decision by replying to our response. If your request concerns data we process on behalf of a client (a client’s customer data), please contact that client directly, and we will assist them as their processor.
10. Data We Process on Behalf of Clients
When we answer calls and send messages for a business client, we act on that client’s instructions as a processor/service provider. We use that data only to provide the Services to the client and as permitted by our agreement, and not for our own independent purposes. Each client is responsible for providing its own customers with any privacy notice required by law and for having a lawful basis to collect and process its customers’ information.
11. Cookies & Analytics
Our website uses cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.
12. Children’s Privacy
The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
13. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new “Last updated” date, and material changes will be indicated as required by law. Your continued use of the Services after an update constitutes acceptance of the revised Policy.
14. Contact Us
RC Equity LLC dba Service Solutions.AI
Littleton, CO 80130
Email: info@servicesolutions.ai