The questions owners actually ask.

She sounds natural, answers instantly, and never fumbles — most callers just experience a sharp office manager who picked up on the first ring. Unlike a human receptionist, she never has a bad day, takes a lunch break, or calls in sick.

Yes — full bilingual English + Spanish answering, with automatic language detection, is included on the Routine, Premier, and Platinum plans. Dispatch answers in English. We’re expanding voice capability throughout the year; Mandarin and German are coming soon.

She stays in her lane. She never diagnoses problems or quotes prices — anything outside her rules gets routed to you immediately with the caller’s info attached. You’re always the professional; she’s just the front desk.

You tell us during onboarding, and we encode your rules with real triage logic built by a former professional firefighter. A burst pipe flooding a home escalates instantly; a dripping faucet books a morning slot. Only what genuinely can’t wait interrupts your night.

No — by design. Guardrails are always on. She captures the details, sets the right expectation with the customer, and hands the professional judgment to you. That protects your reputation and your margins.

No. Your existing business number forwards to Lucy. Leads arrive by text, and appointments land on the calendar you already use. Nothing to install, nothing to learn.

Days, not months. Onboarding questionnaire on day 0, script approval within a few days, then your number forwards and Lucy starts answering.

No — the standard setup is overflow answering: your phone rings first, and Lucy picks up only when you don’t. Prefer that she answers everything? We configure that too. Your rules.

Yes. Call forwarding works with every major carrier and VoIP provider. If you can forward your number — and you can — Lucy can answer it.

We serve businesses across North America, and we welcome international inquiries. Onboarding is handled directly by the founder, and Lucy answers in English and Spanish today with more languages rolling out.

Plans are tiered — Dispatch, Routine (bilingual), Premier (multi-crew), and Platinum (VIP, full front office). See plans & pricing for current rates. A one-time setup fee applies with your first bill, covering the custom build and testing of your Lucy.

No contracts, ever. Month to month, cancel anytime. If Lucy isn’t booking you work, we haven’t earned your business.

One click from your Stripe billing portal, or one email to us. No retention maze, no phone tree.

Payments run entirely through Stripe — the same payment infrastructure used by millions of businesses. We never see or store your card details.

From time to time, yes. Current offers are announced on our social channels and to anyone who calls the demo line — ask us what’s running when you reach out.

The full front office: CRM and lead pipeline management, automated email and text follow-ups, review requests, website development, Google Search & Maps optimization, SEO, and social media presence management. Higher tiers bundle these — see the Premier and Platinum plans.

Yes. Lucy also runs phones for hyper-busy professionals — advisors, brokers, consultants, practitioners, and executives — as a personal assistant configured to your rules and your calendar.